An Open Letter to Asda and Walmart
This is an open letter to Andy Bond, Chief Executive of Asda and to Mike Duke, CEO of Wal-Mart.
As a British citizen who travels a lot in the US I understand that the "customer service" ethos which is so prevalent in the US doesn't travel or translate particularly well in the UK. I also understand that it's almost naive to expect that since Asda was taken over by Wal-Mart in 1999 any type of US values would transfer to the UK arm. I also understand that the UK supermarket business is highly competitive and that through Asda, Wal-Mart is competing head-to-head with Tesco, Morrison's and Sainsbury's. I understand and accept all of this. What I do not understand and what I do not accept is the sheer bloody-mindedness and rudeness of your staff, especially those of your online retailer business.
Read the rest of this post at http://www.vicchi.org/2009/10/24/an-open-letter-to-asda-and-walmart/
